Refund policy
At Newvika Jewels, we take great care in creating and delivering high-quality jewelry. We want you to shop with confidence, and therefore offer a 15-day return policy on eligible products, subject to the terms below.
1. 15-Day Return Policy
You may request a return within 15 days from the date your order is delivered.
To qualify for a return, the product must:
· Be unused and unworn
· Be in its original and undamaged condition
· Be free from scratches, marks, or signs of wear
· Be returned in its original packaging
· Include the original invoice and applicable certificates or documentation
· Not have been resized, altered, engraved, repaired, or modified
Returns requested after 15 days from the delivery date will not be accepted.
2. Damaged, Defective, or Incorrect Items
If you receive a jewelry item that is damaged, defective, or different from the item you ordered, you must contact us within 15 days of delivery.
Please provide your order number along with clear photographs and/or videos of the product and packaging when requested.
After reviewing and verifying the issue, Newvika Jewels will determine the appropriate resolution, which may include a refund or other suitable remedy.
3. Change of Mind Returns
Eligible products may be returned within the 15-day return period if you have changed your mind, provided the product meets all the return conditions stated in this policy.
The product must be unused, unworn, undamaged, and returned with its original packaging and documentation.
4. Non-Returnable Products
The following products are not eligible for return or refund:
· Customized or personalized jewelry
· Made-to-order jewelry
· Engraved jewelry
· Resized jewelry
· Altered or modified jewelry
· Jewelry specially manufactured according to customer specifications
· Jewelry that has been worn or used
· Jewelry showing scratches, damage, or signs of misuse
· Jewelry repaired or modified by a third party
· Products returned without the original packaging or required documentation
5. Return Request
To initiate a return, please contact Newvika Jewels within 15 days of delivery.
Please provide:
· Order number
· Customer name
· Reason for return
· Photographs or videos of the product, if requested
· Proof of purchase
Do not ship any product back without receiving return instructions from Newvika Jewels.
Unauthorized returns may not be accepted.
6. Return Shipping
For an approved return due to a confirmed manufacturing defect, damage during transit, or an incorrect product being delivered, Newvika Jewels will provide appropriate return instructions.
For returns due to change of mind or personal preference, the customer is responsible for the return shipping costs.
We strongly recommend using a secure, trackable, and insured shipping service when returning jewelry.
7. Inspection of Returned Products
All returned products will be inspected upon receipt.
If the product is found to have been worn, damaged, scratched, altered, resized, repaired, or otherwise does not meet the return requirements, the return may be rejected and the product may be sent back to the customer.
8. Refund Policy
Once an approved return has been received and successfully inspected, the refund will be initiated.
Approved refunds will be processed within 7–10 business days after the returned product has been received and approved by Newvika Jewels.
The refund will generally be issued to the original payment method used for the purchase.
After Newvika Jewels processes the refund, the time required for the amount to appear in your bank account or payment account may vary depending on your bank, payment gateway, or financial institution.
Original shipping charges, customs duties, import taxes, and other applicable charges may be non-refundable unless otherwise required by applicable law.
9. No Exchange Policy
Newvika Jewels does not offer product exchanges.
If you wish to purchase a different product, you may return the eligible product according to this Return & Refund Policy and place a new order separately.
10. International Returns
Newvika Jewels offers Worldwide Shipping.
For international returns, the customer may be responsible for return shipping costs, customs duties, import taxes, and other applicable charges.
Newvika Jewels is not responsible for delays caused by customs authorities or international shipping providers.
11. Order Cancellation
Once an order has entered production, customization, or processing, it may not be eligible for cancellation.
For cancellation requests, please contact us as soon as possible after placing your order.
Customized, personalized, engraved, resized, and made-to-order products cannot be cancelled once production has started.
12. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Newvika Jewels
Phone: +91 80000 41126
Email: sales@newvika.com
By placing an order through our website, you acknowledge that you have read and understood this Return & Refund Policy.
Newvika Jewels reserves the right to review and determine the eligibility of each return in accordance with this policy and applicable law.