Help Center

At Newvika Jewels, we specialize in custom creations! You can customize any existing design from our catalog by changing the gold purity (18KT, 14KT, or 10KT), gold color (Yellow, Rose, or White Gold), or opting for specific diamond carat sizes. Simply click on the "Customize This Piece" button on the product page or contact us via WhatsApp/call at +91 80000 41126.

Yes! If you have a reference image, sketch, or personal idea, our master designers will help you bring it to life. Share your concept with us at newvika.jewels@gmail.com or WhatsApp at +91 80000 41126, and we will create a dedicated custom order for you.

Yes! For all bespoke and custom orders, we generate high-precision 3D CAD renders for your review. This allows you to inspect every angle and detail of your jewelry and request adjustments before our master artisans begin the casting and setting process.

Custom and bespoke pieces take approximately 2 to 3 weeks from initial design approval and CAD preview to final crafting, quality inspection, and insured delivery to your doorstep.

Simply browse our collection at Newvika Jewels, select your preferred gold metal (18KT, 14KT, or 10KT) and color (Yellow, White, or Rose Gold), and click "Add to Cart" or "Buy Now". Follow the step-by-step checkout instructions, enter your shipping details, and complete your payment to place the order.

Yes, our personal jewelry consultants are happy to assist you. If you prefer placing an order over the phone or need help during checkout, you can call or WhatsApp us directly at +91 80000 41126, and we will guide you through the process seamlessly.

Yes, immediately after successfully placing your order, you will receive an instant email and SMS notification containing your order details, order ID, and summary invoice.

At Newvika Jewels, we embrace convenience. We accept credit cards, debit cards, net banking, UPI payments, wallet payments, and flexible EMI options to ensure a smooth and secure shopping experience.

If you face any issue or payment failure during checkout, please reach out directly to our support team at newvika.jewels@gmail.com or call/WhatsApp us at +91 80000 41126. We will help resolve it immediately.

Yes, absolutely. Every shipment from Newvika Jewels is 100% fully insured during transit until it is safely delivered to your doorstep. You don't have to worry about damage or transit loss.

We aim for complete customer satisfaction. For eligible standard returns and exchanges under our return policy, Newvika Jewels arranges reverse pickup for your convenience. Please review our detailed Return Policy page for specific terms.